Online Shop

Although this website is updated regularly, all prices, ingredients, products and availability are subject to change without notice.

All online orders are subject to our Delivery & Returns policy.

All delivery timescales are given in working days.

Prices displayed in the online shop are inclusive of any applicable VAT, and are exclusive of delivery.

After placing an order through our online shop, a confirmation of your order details will be sent via email to the address you provided. This will include your name, billing and shipping addresses, payment method, email address, telephone number, items ordered, and your unique order number. If any of this data is incorrect, or you do not receive this email within 5 working days, please contact us. This email does not constitute a formal acceptance of your order, or formation of a contract between you and The Painted Peacock. Acceptance of your order and formation of a contract shall only occur upon successful credit or debit card authorisation, completed payment, and dispatch of goods. The Painted Peacock reserves the right to decline your order for any reason, including but not limited to shortages or unavailability of stock, and inability to authorise payment.

Payment for online orders must be made by debit card, credit card, Apple Pay or PayPal account through our PayPal payment gateway. We do not accept any other payment methods for online orders at this time.

Authority for payment will be requested from your card issuer or PayPal at the time of ordering. We reserve the right to terminate any agreement with you if payment is refused at any stage.

It is your responsibility to check the condition of all products and alert us to any damaged or faulty items immediately upon receipt. Please send photographs of any damage or faults to our email address (yugna@thepaintedpeacock.co), including images of the item, the item’s box with the Best Before date visible, and the postal packaging it has arrived in. Under no circumstances shall we be held liable for any complaints or issues which are not reported within 24 hours of delivery.

Products

Product images are provided for illustrative purposes only. Our products are handmade and contain natural ingredients, therefore actual products may vary (including packaging).

All our products are made in an environment where known allergens are used (including but not limited to peanuts, nuts, flour, milk, eggs, soya and sesame).

Weights, sizes and dimensions given are approximate and may vary slightly.

As taste is a subjective matter, we can not accept the return of any non-faulty product simply because you do not enjoy the flavour.

Any shelf life given in product descriptions on the The Painted Peacock. website, catalogues, etc. is for indication purposes only and is not a guarantee. Our products contain fresh ingredients which will affect the best before date of each batch. If you require a product to last a certain amount of time and/or beyond a specific date, please discuss this with us before purchasing.

Custom & Corporate Orders

Custom and corporate orders can be placed through consultation by phone or email.

Samples may be made available upon request and are chargeable at standard retail price. Custom samples may be offered at the discretion of The Painted Peacock, and will be charged at the cost of labour and materials. Please discuss your sample requirements during consultation.

Orders and quotations are not confirmed until you have received the relevant invoice.

Quotations are valid for 14 days unless otherwise stated.

Any changes made to orders/bookings, including dates, are subject to availability and may require re-quotation. Changes made after a booking has been confirmed may result in additional fees and/or terms, which will be outlined in a re-quotation. Withholding payment of any additional fees or failure to communicate within the time specified on the re-quotation will be considered a cancellation of the order/booking by the customer.

Cancellation of an order/booking by the customer will result in any prior payments made being forfeit.

All products remain the property of The Painted Peacock until paid for in full.

It is your responsibility to ensure that you are able to receive and read emails at all times. We will not be held liable in the event that you miss any communications regarding your order or payments. Not responding to these emails in a timely manner may result in the cancellation of your order and forfeit of any monies paid.

Please state any specific dietary requirements when ordering and ensure that they have been included in the quotation when confirming your order.

The Painted Peacock takes no responsibility for products once they have been collected/delivered.

All products are subject to availability. In the unlikely event that any goods are unavailable, we will attempt to contact you and may offer a reasonable substitute.

The Painted Peacock reserves the right to create and retain images of any product for advertising or any other purpose. These images remain the intellectual property of The Painted Peacock.

It is your responsibility to ensure that someone is available to accept delivery of the goods at the pre-arranged date and time. In the event that no-one is available at that time, we will not make a second attempt to deliver the goods, and it will be your responsibility to arrange collection from us within 24 hours.

Goods must be checked and signed for upon receipt. It is your responsibility to check that the order is correct and undamaged at the time of delivery. Deliveries may be signed for by a 3rd party, in which case this person takes on all responsibility for checking the goods and ensuring their safety. The Painted Peacock cannot be held responsible for any damages or errors in the order which are not reported before the order has been signed for.

For orders to be collected, it is your responsibility to collect goods on the agreed date. Orders not collected will be held for 24 hours, after which the goods will be forfeit.

Payments

Payments for private orders can be made by cash or bank transfer. Bank details will be provided with your invoice.

Payment for all orders must be made at least 14 days prior to the event/ delivery/ collection.

For orders to be delivered/ collected within 14 days, payment in full is required upon receipt of invoice, unless otherwise agreed during consultation and stated on the invoice.

For all private bookings/ orders at least 14 days from the delivery/ collection, a non-refundable 50% deposit is required within 48 hours of receipt of invoice. Dates may not be held if a deposit has not been received within this time frame, and bookings may be lost or subject to re-quotation.

The Painted Peacock reserves the right to terminate any agreements if authority for payment is refused at any stage.

We shall have the right to refuse or cancel any sale of a product which has been priced incorrectly due to a typographical error, or an error in pricing information from our suppliers.

By placing an order, you agree to indemnify us in full against all costs, fees, expenses and outgoings incurred by us in the process of obtaining payment. In the event of a failed or withheld payment, this will include an administrative cost (minimum £20).

Trade & Consultancy

Payment for first invoice to be paid upon receipt of invoice and is required in full. All subsequent invoices are payable within 28 days from invoice date which will be offered at the discretion of The Painted Peacock.

Late payments may attract debt recovery costs and statutory interest.

The Painted Peacock and it’s agents shall have the right to reclaim any additional or unforseen business or personal expenses incurred during works partaken on behalf of a client, unless otherwise stated in the service agreement.

Delivery of trade orders will be charged at cost unless otherwise agreed in advance.

Goods should be inspected immediately at the time of delivery. Any problems, discrepancies or damaged goods must be reported to The Painted Peacock within 24 hours of receipt in order to claim credit, replacement or reimbursement. Under no circumstances shall we be held liable for any issues which are not reported within 24 hours of delivery.

It is the client’s responsibility to ensure that someone is available to receive goods. The Painted Peacock takes no responsibility for deliveries which cannot be made due to nobody being available at the delivery address, and reserves the right to charge the client for any additional delivery fees or charges incurred as a result.

Website

By accessing or browsing this website you accept and agree to abide by the following terms and conditions without limitation or qualification. These terms and conditions apply from the first date that you access this website. Please read them carefully. The Painted Peacock reserves the right to change or amend these terms and conditions at any time without prior notice.

The content of this website is supplied by The Painted Peacock for personal use and information. All text, images, data and other content remains the property of The Painted Peacock and may not be distributed, edited, modified, re-used, or transmitted without the express written permission of The Painted Peacock.

The Painted Peacock tries to ensure that all information on this website is accurate and complete at the time of publication.

The Painted Peacock assumes no responsibility and cannot be held liable for damages of any kind arising from the use of this website, including, but not limited to those caused by computer viruses, loss or use of data, direct, indirect, incidental, punitive and consequential.

This website contains links to other websites controlled and operated by other parties. Such links are provided for your convenience only. The Painted Peacock is not responsible for their content, and inclusion of links to other websites does not imply any endorsement of the material therein, or association with the operators.

Media

All copyrighted images and materials supplied to third-parties for advertising or any other purpose remain the intellectual property of The Painted Peacock.

We reserve the right to request that third-parties remove any images or other copyrighted materials at any time for any reason.